Terms and Conditions

It is important that you read and understand the following conditions before making your booking. By paying your deposit, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions which form an agreement between Wanderlust Trails Pty Ltd (ACN 684 217 374) and you.

  1. Booking & Payment
  • All bookings are subject to availability.
  • We reserve the right to decline any booking or request in our absolute discretion.
  • All prices are in Australian dollars and inclusive of GST.
  • For all Day Hikes payment in full is required at the time of booking.
  • For all Hiking Retreats and World Hiking Tours (together Hiking Tours), a deposit will be required with the remaining amount due and payable 30 days prior to the departure date. For Hiking Tour bookings within 30 days of the departure date payment in full is required at the time of booking.
  1. Cancellations, Transfers & Refunds requested by you

Cancellations:
All deposits are non-refundable. If you wish to cancel or transfer your booking, please notify us in writing. Once we receive your notice, we will process the request based on the following criteria:

  • If you fail to attend a Day Hike or Hiking Tour on the day for any reason, all monies will be forfeited, and you will not be entitled to any form of compensation.
  • If you cancel your booking prior to the date of the Day Hike or Hiking Tour you may be eligible for a credit or refund based on the following:

Cancellation of Day Hikes:

  • More than 48 hours prior to the Day Hike we will provide you with a credit for the amount paid less a 10% administration fee.
  • Less than 48 hours notice you will forfeit 100% of the price of the Day Hike.

Cancellation of Hiking Tours:

  • More than 30 days prior to the departure date you will forfeit your full deposit.
  • If cancellation occurs between 30-14 days prior to the departure date you will forfeit 50% of the price of the Hiking Tour.
  • If cancellation occurs within 14 days of the departure date you will forfeit 100% of the price of the Hiking Tour.

Transfers:
If you wish to transfer from one Wanderlust Trails Day Hike or Hiking Tour to another, you should notify us in writing and your transfer will take effect subject to availability and the following:

Transfer of Day Hikes:

Transfers may only be made to another Day Hike to commence within 12 months of the date of the original Day Hike. A minimum of 48 hours written notice is required otherwise the booking will be treated as a cancellation in accordance with Cancellation of Day Hikes above.

Transfer of Hiking Tours:

Transfers may only be made to another Hiking Tour to commence within 12 months of the departure date of the original Hiking Tour and the following charges will apply:

  • If your notice is received more than 30 days prior to your original Hiking Tour departure date a $100 transfer fee will apply.
  • If your notice is received within 30-8 days of your original Hiking Tour departure date, you will forfeit 25% of the price of that Hiking Tour and the remainder transferred to the cost of the new Hiking Tour nominated by you.
  • If your notice is received within 7 days of your original Hiking Tour departure date, you will forfeit 100% of the price of that Hiking Tour.
  1. Cancellations & Changes by Wanderlust Trails

Cancellations:
 We reserve the right to cancel any Community Hike, Day Hike or Hiking Tour (together “Hike”) prior to the departure date in which case you will be given a full refund of all payments you have made to Wanderlust Trails for that Hike. You will not be entitled to claim any additional amounts or seek any compensation for any injury, loss, expenses or damage or for any loss of time or inconvenience which may result from the cancellation.

Changes:

We reserve the right to:

  • Change the date of departure or conclusion of any Hike or modify any aspect of the Hike.
  • Cancel or modify any routes within the Hike or objectives set out in the itinerary.
  • Substitute different or equivalent routes within the Hike in place of cancelled or modified routes.
  • Postpone, cancel or delay any such aspect of the Hike.

A cancellation may be based upon, but is not limited to, participant numbers, safety concerns, emerging weather conditions such as extreme heat, fire, lightening or icy conditions or any other potentially hazardous or dangerous circumstances that arise that could compromise the safety of participants and guides.

  1. Force Majeure

If Wanderlust Trails is prevented (directly or indirectly) from performing any of its obligations under this agreement by reason of act of God, strikes, trade disputes, fire, breakdowns, interruption of transport, government or political action, acts of terrorism, acts or omissions of a third party or any other cause whatsoever outside Wanderlust Trails reasonable control, Wanderlust Trails will be under no liability to you and may, at our option, by written notice, either cancel the booking or make alternative arrangements.

  1. Health & Fitness requirements

All participants must have the physical and mental fitness required to undertake the Hike they are booking.

You acknowledge that participation in any Wanderlust Trails Hike carries inherent risks, including but not limited to physical exertion, uneven terrain, and variable weather conditions. You accept full responsibility for your personal health, safety, and belongings throughout any activity.

Participants with any pre-existing medical conditions or specific medical and/or dietary needs must disclose this information at the time of booking. You may be asked to provide written confirmation from your doctor, certifying that you are fit to participate or travel.

We highly recommend all participants consult their doctor to confirm they can meet the physical demands of any Hike. Any existing or new health issues arising before the date of a Hike must be communicated to Wanderlust Trails in writing.

It is a condition of booking a Hiking Tour with Wanderlust Trails that you complete and provide us with a fully completed travel booking form, including medical questions. If travelling overseas with Wanderlust Trails, please familiarise yourself with any specific health requirements for the destination.

It is your responsibility to ensure you have received all necessary vaccinations and immunisations prior to departure.

Wanderlust Trails reserves the right to deny participation at any time if we determine that your physical or mental condition is unsuitable for travel or poses a risk to yourself or others.

  1. Food Health & Safety

Wanderlust Trails prepares and provides meals during its Hikes. Although occupational health, safety and food handling best practices are followed by Wanderlust Trails and its staff and contractors, we cannot guarantee all traces of nuts, egg, dairy, gluten and other known allergens are fully removed. Wanderlust Trails will not accept responsibility or liability for an adverse reaction to any food provided. In attending a Hike, particularly walks of an extended nature, overnight Hiking Tours and events held in remote areas, participants agree that food either prepared or served in the field may not meet all hygiene standards.

  1. Assumption of Risk & Safety Declaration

You acknowledge that:

  • By its very nature, adventure travel can be more challenging and demanding with a commensurately higher level of risk compared with conventional holidays and involve potential exposure to injury and possibly death.
  • Operational control of any Hike may be in the hands of a third party and that your right of action regarding any shortcoming of that third party’s performance is against the third party and not against Wanderlust Trails.
  • The additional dangers and risks associated with adventure travel may include difficult and dangerous terrain, extremes of weather, including sudden and unexpected changes, remoteness from normal medical services and from communications and evacuation difficulties in the event of illness or injury.

We reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others. We also reserve the right to cancel any activity if we become concerned for any reason for your safety or that of any other person. You must follow our instructions and use any safety equipment provided. For the above reasons you accept the inherent and increased dangers and risks associated with the proposed adventure and the accompanying risk of injury, death or property damage or loss.

  1. Travel Insurance

For Hiking Retreats within Australia, we strongly recommended you have travel insurance and a minimum of an ambulance subscription from your home State or Territory.

For all World Hiking Tours, travel insurance is compulsory.

Your travel insurance should provide cover against personal accident and sickness, medical expenses, emergency repatriation and personal liability. We also recommend that the policy covers cancellation, curtailment and loss of luggage and personal effects. Similar levels of cover may be available through your personal credit card or health insurance program; however we strongly recommend you confirm this prior to attendance.

Wanderlust Trails cannot be held responsible where travel insurance has been recommended or offered and not obtained or for insufficient cover of any loss(es).

  1. Single Supplement

All Hiking Tours are arranged and priced based on twin-share accommodation. For those seeking a private room, a single supplement is available at an additional cost, subject to availability. Solo travellers will be paired with a fellow participant unless they opt to pay the advertised single supplement fee to secure a guaranteed private room.

  1. Personal Images

You consent to the collection, disclosure and use of personal images by Wanderlust Trails and any agent taking photos or video recording and acknowledge that these may be used for marketing purposes by Wanderlust Trails for distribution via print, online (including but not limited to any social media) and video-based marketing materials, as well as other publications (from time to time).

You grant Wanderlust Trails a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.

  1. Privacy

The information supplied by you on the booking form will only be used by Wanderlust Trails. However, in the unlikely event of an accident, any special medical or personal information may be supplied to medical or emergency services personnel.
More detailed information about our privacy policy is set out in Wanderlust Trails’ Privacy Policy .

  1. Copyright 

Content published on this website (including but not limited to digital downloads, images, texts, graphics, logos) is the property of Wanderlust Trails and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Wanderlust Trails.

  1. Limitation, Release and Waiver of Liability

In consideration of Wanderlust Trails accepting your booking and in consideration of you being permitted by Wanderlust Trails to join the Hike, to the extent permitted by law, you: release, waive, discharge, hold harmless and agree to indemnify Wanderlust Trails and its officers, employees, agents, licensees, guides and other representatives and the land management authorities in Australia from all claims, actions or losses for bodily injury, property damage, wrongful death, loss of services, loss of profits, consequential, exemplary, indirect or punitive damages or otherwise which may arise out of or occur during your travel in connection with the Hike or any activities conducted in conjunction there within unless caused by the wilful negligence or wrongful act of Wanderlust Trails and its employees: and regardless of the situation or circumstances giving rise to the claim you waive any claims you have, or may at any time have, against Wanderlust Trails and its employees and you agree, by accepting the additional inherent dangers and risks associated with the Hike, not to make any claim against or seek any compensation from Wanderlust Trails and its employees in respect of any personal injury, illness or death suffered by you or damage to or loss of property sustained by you as a result of your participation in the Hike. To the extent permitted by law, all our liability for damage to your property, disruption to travel plans, or mental injury is excluded.

  1. Amendment of T&Cs

Wanderlust Trails reserves the right to change, amend or delete any of these T&Cs, or policies contained therein from time to time without prior notice except that if you have entered into an agreement with Wanderlust Trails on the basis of the previously applicable T&Cs, those terms apply, and the changed, amended or deleted T&Cs apply to all agreements you enter with Wanderlust Trails after such change, amendment or deletion until any further change, amendment or deletion.

  1. Governing law

These T&Cs are governed by the laws of the state of Victoria, Australia and any legal action arising thereof shall be litigated on in the appropriate court in that state.